We often talk about “measuring quality,” but can quality truly be captured by a number? The reality is that quality is complex, contextual, and deeply tied to human experience, making it resistant to simple measurement. Yet, metrics still matter. When used wisely, they don’t define quality but provide valuable signals that shape our conversations about it. In this talk, we’ll explore the illusion of measuring quality, the risks of chasing misleading metrics, and how to use data as a guide for better decision-making. We’ll explore team-level and product-level metrics, and distinguish between indicators that can anticipate problems or reveal outcomes. This talk will leave you with a fresh perspective on metrics; not as absolute truths, but as tools to ask sharper questions about the real health of your products.
Key Takeaways
– Break the Illusion of measuring quality
– Focus on metrics that actually matter.
– Use metrics to drive conversations, not just generate reports.
– Treat metrics as signals to anticipate and avoid issues.
Senior Test Automation Engineer at 8x8
Kunal is a Senior Test Automation Engineer at 8×8, Singapore, with over 10 years of experience in software testing and quality engineering. He specializes in improving software testing processes, with a focus on exploratory testing, automation, and performance testing in product-driven environments and startups.
Passionate about problem-solving, Kunal drives team success through clear communication and collaboration. He has mentored over 500 professionals, including testers, developers, and engineering managers, helping them establish strong quality engineering foundations both inside and outside his organization.lear communication and collaboration. He has mentored over 500 professionals, including testers, developers, and engineering managers, helping them establish strong quality engineering foundations both inside and outside his organization.
The Test Tribe is a leading global Software Testing Community (proudly Asia’s Largest) turned EdTech Startup. Started in 2018 with a mission to give Testing Craft the glory it deserves while we co-create Smarter, Prouder, more confident Testers.
We take pride in creating unique global Events, Online Community spaces, and eLearning platforms where Software Testers across the globe collaborate, learn and grow.
With around 430+ Software Testing Events like Conferences, Hackathons, Meetups, Webinars, etc., and with other Community initiatives, we have reached a global footprint of over 70K+ Testers.
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