6th December 2023
05:00 PM - 07:00 PM MST
A system can pass all functional tests and still completely fail the people who use it. In this talk, we will explore the often-overlooked boundary between QA and UX, showing how testers can develop a sharper eye for confusing flows, friction points, and accessibility barriers that traditional testing may not capture. Drawing from her experience in multimedia environments, where QA and user experience go hand in hand, this session highlights why it is time for testers and designers to finally start speaking the same language.
• Why a test can “pass” while the user still gives up halfway through the flow
• What testers can learn from UX/UI without becoming designers;
• Confusing flows, friction points, and accessibility: signs that any QA professional can look out for
• How to turn user experience observations into concrete acceptance criteria;
• The value of having graphic design and UX/UI knowledge in a QA professional’s toolkit.
Ana is a Quality Assurance professional with more than six years of experience in the analysis and specification of test scenarios and test cases, working across both front-end and back-end systems. She has experience in the multimedia sector, where she added value to the user experience by combining her QA work with knowledge of UX/UI and graphic design. She always aims to ensure quality, reliability, and efficiency in software delivery.
Have you ever felt that you were not good enough, even when your experience and achievements showed otherwise?
Impostor syndrome is quite common in the technology industry and can become especially noticeable during times of change, professional growth, new challenges, or when we compare ourselves to others.
In this talk, we will look at impostor syndrome from a QA and Agile perspective, using the same mindset we apply in our work to investigate and question our own insecurities.
We will explore how concepts such as evidence-based thinking, feedback loops, continuous improvement, retrospectives, and experimentation can help us develop confidence, resilience, soft skills, and a healthier relationship with learning and professional growth.
Rather than trying to “eliminate” or “fix” impostor syndrome, the goal is to learn how to recognize its signs, question our own assumptions, and turn moments of doubt into opportunities for growth.
• What impostor syndrome is, why it is so common in QA and the technology industry, and how to distinguish a lack of knowledge from a lack of confidence.
• Evidence over feelings: using evidence to recognize and validate our own skills and achievements, and turning “I don’t know” into an opportunity for investigation and learning.
• Applying Agile principles such as feedback loops and continuous learning to our own professional development, while turning comparison into curiosity and learning.
• Developing resilience when facing mistakes, changes, uncertainty, and new challenges, while strengthening essential soft skills such as communication, collaboration, confidence, and self-awareness.
• Creating our own personal Definition of Done, reframing what it means to be “good enough,” and using practical exercises and activities to recognize and deal with impostor syndrome in our own careers.
Karoline has been working in the technology industry for almost 14 years. She started her career at the age of 16 as an apprentice at the multinational company IBM, where she had the opportunity to develop her skills in Quality Assurance.
Throughout her career, she has worked at several great companies, and today she has 11 years of experience working in Quality Assurance.
Karoline currently works with process creation, structuring Quality Assurance within projects, mentoring, team leadership, creating and tracking metrics, implementing Quality Assurance best practices, as well as candidate selection and hiring.
She is an Agile methods enthusiast, a Certified ScrumMaster (CSM®️) and Certified Scrum Product Owner (CSPO®️), with knowledge and experience in Scrum, Design Sprint, Design Thinking, Lean, and Kanban.
With a career dedicated to Quality Assurance since 2008, Hugo Manaia has built extensive expertise across industry leaders such as PT Inovação, Critical Software, Mindera, and Creativesystems. Throughout his journey in Telecommunications, Banking, Betting, and Retail, he has developed a versatile profile with a strong focus on API testing and system analysis, before diving into the complex challenges of the crypto ecosystem. Currently a Senior Quality Assurance Analyst at Uphold, he focuses on ensuring the resilience of systems where security and data integrity are critical.
Artificial intelligence is increasingly present in the world of software testing automating tasks, generating tests, and accelerating processes. But how far can it really go? In this talk, we will explore the benefits and risks of using AI in the QA field, discussing why socio-emotional and distinctly human skills remain essential, even in an increasingly automated landscape. A practical and timely reflection on our role in the future of quality.
• How AI is transforming software testing
• Tools and real-world examples of AI-driven automation
• The risks and limitations of relying solely on artificial intelligence
• The importance of socio-emotional skills in QA
• Why empathy, creativity, and critical thinking remain irreplaceable
• The future of QA professionals: technology with consciousness
• Practical reflections on collaboration between humans and AI
With a background in engineering and 12 years in the testing field, Pedro has worked in technology for 27 years across various sectors including television, finance, e-commerce, betting, and currently in1 insurance. Enthusiastic about the financial world, cooking, and outdoor activities — when he’s unreachable, he’s either cycling or at sea.
Artificial intelligence is increasingly present in the world of software testing automating tasks, generating tests, and accelerating processes. But how far can it really go? In this talk, we will explore the benefits and risks of using AI in the QA field, discussing why socio-emotional and distinctly human skills remain essential, even in an increasingly automated landscape. A practical and timely reflection on our role in the future of quality.
• How AI is transforming software testing
• Tools and real-world examples of AI-driven automation
• The risks and limitations of relying solely on artificial intelligence
• The importance of socio-emotional skills in QA
• Why empathy, creativity, and critical thinking remain irreplaceable
• The future of QA professionals: technology with consciousness
• Practical reflections on collaboration between humans and AI
With around 10 years of experience as a Nurse (with specialization in Maternal Health), Magda transitioned to IT in 2023 — first as an implementation consultant and currently as a QA. She is the founder and former president of a Toastmasters club, participates in Batucada Radical, works as a promoter/hostess at events, and has a special interest in travel, new cultures, and financial literacy.
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