Lanette Creamer - TF 2023

TestFlix 2023 - Lanette Creamer

'TestFlix 2023' - Esteemed Speaker

Lanette Creamer

Technical Program Manager

Atomic Talk Title: Human-Focused Program Management


What is program management? Starting with a quick intro into Project vs Program Management, Technical vs Non-Technical program management, what is the purpose and primary responsibilities of a program manager? Different approaches to program management may work better in different contexts and companies. Lanette will share how she landed on a human-focused program management approach, and what it means.

We will cover the key questions asked of stakeholders, customers, and cross-functional partners along with some practical tactics to manage schedules, and risks, and meet goals (OKRs, KPIs) with minimal sacrifice.

Key takeaways:

  • The primary question to keep in mind.
  • Prepare before collaborating. 
  • Tactics: Asking questions over making assumptions. Being effective over being right. Empathy over persuasion. 
  • Outliers: Occasionally, some people are sneaky and possibly deceptive. How to approach interactions with challenging/adversarial individuals.
  • Hierarchical power enforcement and threats are often poor and temporary solutions to human and system problems.
  • There is always a reason why humans behave in seemingly contradictory ways. Attempt to understand the reason, factors, and context leading to the contradictions.

Speaker Bio


Lanette Creamer is a technical program manager from Seattle, WA in the United States who loves cats and anything sparkly. Having worked at Adobe, The Omni Group, several startups, and most recently at Meta (Formerly Facebook), she will share how she came to use a human-focused approach to program management and why it has been a useful framework for her programs so far, regardless of the scale of the programs or size of the company.

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