TestFlix 2022 - Robert Sabourin

'TestFlix 2022' - Esteemed Speaker

Robert Sabourin

President at AmiBug.Com

Atomic Talk Title: Risks with Ticket Driven Software Testing

Since February of 2020, Robert Sabourin performed over 100 task analysis assessments about software testing practices at many organizations implementing variations of “agile” development with Scrum-like or Scrum-inspired development frameworks. 

The organizations are in many different business domains including Enterprise Management Systems, Transactional Ecommerce Systems, Medical Information Management, Financial Services, and Insurance Industries. 

The common thread between these organizations was that software engineering activities were managed and tracked through ticket-oriented workflow management systems.

In the ticket-oriented workflow systems team members invariably received work assignments as tickets that were somehow assigned to them by other team members.

Team members would receive all their work instructions through the ticket management system.  If clarification was required a chain of questions was attached to the ticket.

Rob has observed and identified 12 important risks related to this approach.

In this presentation, Rob will share his findings and discuss the possible consequences of ticket-driven software testing.

Talk Takeaways

  • Customers don’t buy tickets they buy products
  • Testing tickets in isolation misses many important technical risks, especially cross-feature interference and resource sharing risks
  • Ticket-driven models should support our work – our work should not be to support the ticket-driven model
  • Do not lose sight of the fact that the model may be useful but is most certainly wrong – and at best is a gross simplification of how testing work can be organized




Speaker Bio

Robert Sabourin has more than thirty-eight years of management experience, leading teams of software development professionals. A well-respected member of the software engineering community, Robert has managed, trained, mentored, and coached thousands of top professionals in the field. He frequently speaks at conferences and writes on software engineering, SQA, testing, management, and internationalization. The author of I am a Bug! the popular software testing children’s book, Robert is an adjunct professor of Software Engineering at McGill University. Robert is the principal consultant (&president/janitor) of AmiBug.Com, Inc.

Click here to visit the Main Event Page