TestFlix 2021 – Prashant Hedge

Atomic Talk Title: How to be a customer obsessed tester?

Testing isn’t just about functionality.Several times we limit ourselves only to functional/automated testing and fail to look at the bigger picture. Tester’s need to focus on what matters to their customers by adopting a customer-first mindset. A customer-obsessed tester focuses on satisfying their customers by thoroughly understanding them and acting on those insights.

In this talk we will discuss how you can be a customer-obsessed tester and add more value to the software development by providing the best possible experience to your customers.

Takeaways:

1. What is customer obsession?
   
2. Why testers need to be customer obsessed.
   
3. How to understand your customers better and act on those insights to add more value to your teams and organisation.
   
4. Tips and tricks of how your can enhance your testing strategy by learning about your customers.

Speaker Bio

Prashant Hegde is a passionate tester. He has ably led test teams to success in many organizations and helped them improve their application quality process. Prashant currently leads the QA team at MoEngage. MoEngage is the leader in the mobile engagement market, with presence across Asia, Europe, and the US.

Prashant is an agile enthusiast and has worked in different roles on agile teams for the last five years. Prashant enjoys sharing his experiences by blogging and participating in agile communities around the world. Prashant is a Certified Scrum Master and a frequent speaker at industry conferences. Prashant has helped thousands of ISTQB aspirants to clear their certifications with his free app ISTQB test mentor.